Policies

I want you to be happy - pure and simple.

If you can't find the answer below -

please send me an email at sales@illuminateit.info.

Payment

Payment can be made using the following options:

Direct Bank Deposit

PayPal

Vipps

All items are charged in Norwegian Kroner (NOK) only. Please use a currency converter if you would like you to know the cost of your items converted into a different currency.

Shipping Policy

Thank you for shopping with me! I use Norwegian Posten for all shipments. Every order has a processing time of 24-48 hours. Purchases are shipped on business days (Monday through Friday), excluding holidays.

Please double-check your shipping address when you check out. Any typo or mistake can significantly delay delivery. Packages that are returned undelivered will incur a second charge for shipping. I am not responsible for items sent to an incorrect address that are lost or stolen.

As soon as your purchase is shipped, you will receive email notification. If you have any questions regarding your order, I am happy to assist you at sales@illuminateit.no

Items over $10,000 are not available for purchase through Paypal.

Please contact the me directly at sales@illuminateit.no

International Orders:

Please note that the following additional terms and conditions apply to all international orders:

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

IlluminateIt Designs does not ship to the following countries with high fraud histories: Belarus, Columbia, Egypt, Korea, Malaysia, Singapore, Romania, Russia, Indonesia and Taiwan. This list is subject to change without notice. If your country is not listed on the shipping page please send an email to sales@illuminateit.no to check to see if I will ship to your country.

All international orders regardless of payment method are subject to order verification.

For product returns, the purchaser is the exporter from the destination country and is responsible for compliance with all laws, regulations and restrictions of the destination country. Title and risk of loss transfer to IlluminateIt Designs upon IlluminateIt Designs’s receipt of the returned product. All costs of return must be prepaid by the purchaser.

Contact me directly concerning all International orders for postage cost at sales@illuminateit.no.

Returns
&
Exchanges

Merchandise in the original gift wrap or packaging may be returned for a full refund (less shipping) or for an exchange within seven days of the order arrival date. All returns are subject to a refund processing fee of 3%. Returns after seven days and no more than fourteen days of the order arrival date are eligible for store credit only.

Returned packages must be shipped signature required via certified or insured mail. Please note that IlluminateIt Designs is not responsible for the cost of shipping returns, exchanges, and/or any modified orders.

*No refunds or store credit for jewelry that has been custom made.

Contact me directly concerning all returns or exchanges at sales@illuminateit.no.

Order Cancellations

If you cancel an order prior to shipping your payment will be refunded less a 3% surcharge. With a custom order cancellation, your deposit will be retained.

Product Representation
& AI Images Disclaimer

Product Imagery: I make every effort to display the colors, textures, and details of my jewelry as accurately as possible. However, because computer monitors and mobile screens vary, I cannot guarantee that your device’s display of any color or detail will be 100% accurate. Minor variations between the digital photograph and the physical product may occur.
AI-Generated Model Photos: Images featuring models wearing my jewelry are generated using artificial intelligence (AI) technology. These images are created solely for illustrative and stylistic purposes to demonstrate how the jewelry may look when worn. Because these images are AI-generated, the scale, fit, and exact appearance of the jewelry on the model may differ slightly from reality.
Actual Product Specifications: Please refer to the written product descriptions, dimensions, and material specifications provided on each product page for the most accurate physical details of the jewelry.

Privacy
Policies

Please go to the following page to read about IlluminateIt Designs Privacy Policies.